The Best and the Worst European Low Cost Airlines

Our readers rated the best known low cost airlines in Europe and here is the result of their observation. Feel free to add your opinion/comment.

EASYJETeasyjet GERMANWINGSgermanwings RYANAIRryanair WIZZ AIRWizz
Origin: UK
Destinations: 134
Fleet: 226
Passengers: 61.000.000
Origin: Germany
Destinations: 86
Fleet: 80
Passengers:
16.000.000
Origin: Ireland
Destinations: 179
Fleet: 303
Passengers: 81.000.000
Origin: Hungary
Destinations: 83
Fleet: 45
Passengers: 13.500.000

Online ticket purchasing – website ratings

EASYJET 5 stars copy
What we like:

  • Simple page, easy to view and navigate through
  • Easy to search for flights and to compare prices
  • No hidden charges, everything is clear and you know what you are buying, you will not get stuck with something you do not want
  • Fast and efficient confirmation by e-mail after purchasing tickets
  • Best non-flight services offered (bus transfers, hotels, travel services, etc.)
  • Unlimited baggage weight on the plane if you can fit the dimensions

Dislikes:

  • None

 

4 stars copyGERMANWINGS
What we like:

  • Descent price comparisons
  • Ticket purchasing is easy and fast, no additional questions or unwanted options
  • The final price is very close to the advertised one

Dislikes:

  • Destination search is not well executed – often the nonstop flights are mixed with those which are not – too confusing and not clearly displayed

 

2 stars copyRYANAIR

What we like:

  • Easy to search for flights and very easy to find your destination, compare prices, choose the best option for a customer
  • Trusted site, no blocking, very safe
  • Relatively easy to understand and clear (except for “hidden” fees)
  • The company sends you reminder notices 3 times (of course, they are also trying to give sell you extra luggage allowance, insurance, hotels, rent-a-car, etc.)

Dislikes:

  • Much too complicated with too many questions asked
  • A lot of hidden costs
  • The page is ‘pushy’ with unwanted extra expenses – often these extra features are mislabeled such as YES being red and NO being green, some features are automatically marked as ‘yes’ so one must unclick it which is automatically followed by ‘are you sure’ question – all of these slow down the experienced user and dupe the not so experienced into buying extra products which are not needed.
  • Allowed carry-on luggage for all carriers is usually 50x45x25cm, but Rynair accepts nothing bigger than 50x40x20 cm, which seriously complicates one’s life because most of suitcases come in 50x45x25cm dimensions
  • The allowable weight is only 10 kg (laptops alone will take a couple of kilos)

1 stars copyWIZZ AIR

What we like::

  • Choice of destinations and competitive prices is descent

Dislikes:

  • The site has a tendency to crash toward the end of purchasing process; refresh and restart are required
  • Occluded information, with unclear questions, poor explanations or answers to questions
  • There is no hotline number in case of an emergency except in those countries where it is a local call
  • Notable examples where the passengers are left stranded at the airport – even for two days at the time – without explanation or additional information provided

Ticket price / Network / Frequency

5 stars copy EASYJET

What we like:

  • In general the prices are good except for the last free seats which are often too high; sometimes even higher than legacy carriers
  • A large number of flights and frequencies
  • Flies to major airports – a big plus, especially if you want to transfer to overseas full service carriers

Dislikes: None

3 stars copyRYANAIR

What we like:

  • The price is often the best of all low cost companies reviewed
  • A large number of flights and frequencies

Dislikes:

  • Flies to the secondary and tertiary airports which means expensive airport transfer costs to the desired destination (some airports are located more than 100 km from the advertised city, eg., Frankfurt Hanh)

3 stars copyGERMANWINGS

What we like:

  • Offers better service for the same price than other LCC’s
  • If you happen to stumble upon a discounted price you can consider yourself lucky

Dislikes:

  • High prices, in 90% of cases the prices are similar to the ones offered by full service carriers
  • Even if you wish to by a ticket well in advance the price is still much higher than that of the other LCCs
  • Connections are possible and easier to handle than with other LC carriers but the price is still extremely high

2 stars copyWIZZ AIR

What we like:

  • Generally favourable prices

Dislikes:

  • The price is subject to change from minute to minute, often , after you spend 15 minutes booking your ticket the page will freeze, repeating the booking process will result in prices higher by 20-30%, (but if you login as a different traveler you will get the same original price) – this is a classic case of fraud
  • Mainly flies to secondary airports
  • Networks are relatively weak, light years from EasyJet or Ryanair (but it is improving)

Service at the airport / Ground staff / Boarding process

5 stars copyEASYJET

What we like:

  • Anything related to EasyJet is clearly marked at the airports
  • At most airports there is an assistance and information desk
  • Excellent service in case of delay or cancellation of flights – they take good care of the passengers (offer food and drinks, and information, and a timely and efficient transfer to other flights)
  • Boarding is fast and efficient (Rynair copied this system from EasyJet)

Dislikes: None

5 stars copyGERMANWINGS

What we like:

  • German precision and organisation
  • Clear and well-marked signs
  • Almost too spartan for LCC

Dislikes: None

1 stars copyRYANAIR

What we like:

  • Boarding is fast and efficient – priority is given to those who paid for it and/or families with kids

Dislikes:

  • Lack of information
  • Very unkind staff trying to introduce a military regime
  • Print boarding pass is complicated (and expensive) if you are able to do it from home (as if everybody has an access to a printer on the go)
  • Exorbitant fees for extra luggage if you decide to buy it later and not during the initial ticket purchase. God forbid you go over the limit at the check in counter, the fee for excess luggage is often more than the ticket itself
  • Very poor service in the event of flight delays or cancellations – the staff will treat you like crap. If you happen to be sitting on a plane which has been delayed you will not get any beverages and the toilets are locked

0 stars copyWIZZ AIR    0/5 stars

What we like: Nothing

Dislikes:

  • Complete mess of a service at the airports, from unclear signs, staff unfriendliness to poor problem solving

Cabin Comfort and Feel

5 stars copyEASYJET

What we like:

  • Very comfortable and clean
  • The cabin décor is enjoyable, especially since there’s no Rynair’s colorful schizophrenia,
  • Advertising is present but is discreet, pleasant, and informative
  • Inflight Magazine is excellent and very informative
  • The staff addresses passengers in local language not only in English

Dislikes: None

4 stars copyWIZZ AIR

What we like:

  • Very nice interior design as well as the exterior
  • Leather seats
  • Inflight Magazine is excellent and informative

Dislikes:

  • Cleanliness leaves a lot to be desired

3 stars copyGERMANWINGS

What we like:

  • Comfortable and clean
  • The staff addresses passengers in local language not only in English

Dislikes:

  • Lufthansa is mentioned too many times on the plane
  • A little too dark and slightly depressing

1 stars copyRYANAIR

What we like: Nothing

Dislikes:

  • Ultra-colourful, full of commercials, profit oriented decor
  • “Fasten your seat belt” sign is turned on too often and far too long under the security pretence; it turns out they want you in your seat and not on the loo so they can sell you stuff
  • Inflight Magazine is only the source of additional advertising and nothing else
  • Worn-out seats
  • There is no pocket in the seats – the security and emergency info is printed on the chair – which increases leg room

Meals and other services on board / Cabin crew

5 stars copyGERMANWINGS

What we like:

Pleasant staff, genuinely wants to help, the German organisation and professionalism,
Jovial and helpful. Genuinely interested in assisting passenger
Dislikes: None

4 stars copyEASYJET

What we like:

  • Unlike Ryanair everything is orderly and calm which results in faster seating than with Ryanair
  • No annoying sales pitches, you do not feel that you in are in a flying store
  • The staff is witty and funny – you will hear a lot of jokes on almost every flight – relaxing and enjoyable experience
  • Captain addresses the passengers several times during the flight with a lot of details but in an obtrusive way, makes you feel as if you are on a private flight
  • Dislikes:
  • While food is a bit cheaper than Ryan (BLT is 4 EUR, Ryan charges 5), but the portions are much smaller and barely edible
  • Relatively poor choice of food

2 stars copyRYANAIR

What we like:

  • Very apologetic and patient with unruly passengers
  • Satisfactory selection of food and drink, prices are high but affordable
  • Food is very tasty

Dislikes:

  • A flying store. Annoyingly persistent in trying to sell you things. My favourite pitch is for electronic cigarettes: “even though smoking is prohibited on this flight, for only £ 6.90 you can smoke wherever you want on this plane!” They offer food and beverages, lottery tickets, watches, souvenirs, phone cards, cosmetics, with the emphasis on the “this is your last chance to get a great deal”
  • Incessant sternly delivery of instructions at boarding/disembarking as if herding the cattle and not people which produces unnecessary psychosis and tension: “put your bags next to each other, put your jackets on top of the bags, tuck the small bags under your seat, please fill in the middle seats first, clear the aisle, etc.”

0 stars copyWIZZ AIR    0/5 stars

What we like: Nothing

Dislikes:

  • Poor choice of food, synthetic, and tasteless
  • The cabin crew is by far the worst aspect of this group of airlines, very rude, are not multilingual, ignore you for a prolonged periods of time, stay in their quarters (on one flight the male flight attendant was so openly hitting on his female colleague to the voiced annoyance by the passengers in the first rows) behave as if you are a burden and not the customers who pay their salaries

 

 

 

 

 

 

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